Remote Command Centre
Remote Security Dispatch & Incident Management
Ghouri Security provides a professional, English-speaking Command Centre to support security companies and property operations. We manage officer communications, incident intake, escalation, and audit-ready reporting—so your team stays organized and your clients stay informed.
What we handle (at a glance)
Core Services
Clear communication, consistent procedures, and professional reporting—designed to support your day-to-day security operations.
Security Dispatch
24/7 call intake, officer dispatch instructions, location/status updates, and continuous monitoring until closure.
Incident Handling
Structured incident intake, risk assessment (low/medium/high), escalation to supervisors and emergency services when required.
Reporting & Follow-Ups
Time-stamped logs, incident summaries, evidence coordination (photos/video), and follow-up updates to clients/property managers.
Officer Check-Ins
Arrival confirmations, on-scene observations, containment status, and clearance reporting with documented timelines.
After-Hours & Overflow
Night shift support, weekends/holidays coverage, overflow call handling, and continuity planning for busy periods.
Confidential Operations
Professional handling of sensitive client information with controlled access, clear records, and consistent communication standards.
How It Works
Our SOP-driven approach ensures consistency, accountability, and calm decision-making during incidents.
Who We Serve
Designed for security companies and property operations that need reliable dispatch and communication support.
Ideal Clients
- Security companies needing back-office dispatch support
- Property management and residential communities
- Commercial buildings and mixed-use properties
- Retail centers, plazas, and multi-site chains
- Construction sites and industrial operations
Engagement Options
- Primary Command Centre: full remote dispatch operations
- After-Hours Coverage: nights, weekends, holidays
- Overflow Support: peak-time call handling
- Backup Control Room: continuity and redundancy
- Pilot Program: start small, scale as needed
Want a tailored quote or pilot plan?
Share your required coverage hours, number of sites, and reporting expectations. We’ll respond with a clear proposal and onboarding steps.